Refund and Returns Policy

As a customer, you have 14 days statutory reflection period from the day the ordered product is delivered to you, also referred to as the statutory reflection period.

Return shipping is free of charge when you  use our return portal

For this also check if your country is listed. You can also use your own forwarder, but in that case please contact us for a return form, that needs to be included in your package. If you want to send back your product, just send us an email with your ordernumber and you will receive a return form, that you will need to enclose in your package, so we know its yours. The costs of the return shipment are for the account of the customer and the return shipment must be received within 2 weeks after notification of the return. If the product is not returned on time, we can no longer accept it as a return shipment. We advise to ship it tracked and insured, any lost or damaged products with return shipments are at the risk of the buyer.

Once product is received we will refund the entire purchase price including the shipping costs incurred to deliver the product to you. The product will be inspected for damage upon receipt. If damage has arisen or the packaging is completely unnecessarily torn open / broken, we can charge the costs and if possible deduct the amount to be returned.

Please note, without asking for a return form we are not aware that your shipment is being returned and it may not be possible to process it. The return address will be handed over to your in a return form that you need to fill in and enclose in your shipment so we know the shipment is from you. You can’t ship products in return to our PO BOX…

We will refund the purchase amount within 2 weeks after notification of the return. This is done in the same way you paid for the order. So a bank transfer is made by means of a return bank transfer to the account number used to pay. A paypal payment is returned via Paypal to the same paypal account etc…

Have you got a defect in your product? Then you can make a repair request by sending an email It is important for a smooth process to state the order number and product.

Depending on the time in the season, a warranty request can take 2 to 4 weeks. Within this period, the shipment takes place back and forth, inspection and repair or replacement. We do everything we can to keep this timeframe as short as possible. We will of course keep you informed as soon as your product is returned.

All products delivers through this website to end-consumers has the standard 2 years warranty. B2B (business 2 business) warranty is not covered under consumer law and there is a 1 year standard warranty applicable unless mentioned otherwise.

The Above is inline with our General terms & Conditions that you can read on our website.