Payment / Shipping

Payment / Shipping

Here you find some basic information about shipping. For specific shippingrates, best is to use checkout in shoppingbag since for most countries its based on the amount of order and weight of the order in total. Have questions contact us…

Free shipping and return!! shipping is tracked and insured. For return shipment, use DPD shipping so its insured and tracked. Our return portal for your return shipping to get a shipping label.

How can I pay you guys?

– electronic banking methods: IDEAL, Bancontact, Giropay etc
– standard banktransfer SEPA (banktransfer IBAN/BIC) and transfer the money to our bankdetails as mentioned on your screen and mention the reference number
– paypal.

All orders will only be shipped when payment is received, see general terms. We will have soon new creditcard options.

From where do you ship?
we ship from Netherlands (EUROPE) so products are within EU and if you live in EU you pay no extra cost like duties/taxes etc for import. so the price you pay on our website despite any shippingcost to your country is the total price.

How fast do you ship?
Just click on the product pages and you see stock status mentioned under the price. What is expected stock? well there is simply no stock at the moment but we expect new stock at the date mentioned. Its not  a hard date you can derive rights from. Also the expected shipping dates are not guaranteed, we do our best to ship, but there can always be a delay when its busy. Do you want to wait when its on stock stock than you can do that also. When customer choose standard banktransfer, the shipping dates can be later since we first need to receive the banktransfer on our bankaccount.

How do you ship?
In most cases we ship with DPD shipping, its a reliable shipping, tracked and fully insured.

How much does shipping cost?
We use the best and low shippingrates. You can see in checkout your actual cost befor the order is finished, so please see in checkout your actual shippingcost. We try to make the best rating as possible, but we cant ship any cheaper than what is mentioned in the checkout.

Can you offer EX VAT ?
yes just fill in your VAT number in the checkout or contact us, than you will receive invoice through email.

When I order 2 or more products and one is out of stock, do you ship in 2 or more shipments?
no we dont, we will wait and ship all together. If not please contact us before order.